Question: I just purchase a new Volvo S60R and it broke down three blocks from the car dealership. What are my rights?

December 03, 2005

Hi Tony

I am thrilled to find your comprehensive website!

I just purchase a new Volvo S60R and I left it at the Volvo dealership in Los Angeles for accessories installation. On Friday, my husband went to pick up the car and the car broke down three blocks from the dealership! It seems that it was some type of electronic malfunction. The dealer had to call in the tow truck and they gave my husband a rental car for him to come back home.

We are a young couple and have plans for children in the future, that's why we decided to purchase a Volvo for it's safety. Now I am very concerned because I don't trust the car any longer or the work that the dealership performed on the car. I called the manager and voiced my concerns and even told him that if anything, such as an accident happened to anyone driving or just being in the car due to their mistake or manufacturer malfunction, that they will have a serious product liability lawsuit.

The manager has reassured me that the car is fully covered by a warranty and that they'll fix the problem. He stressed that I will not have any more issues with the car after they repair it.

I am not happy with the purchase and I am truly concerned about the car's safety and reliability. I feel that this car is a lemon!

What are my rights? We signed the papers on Saturday, November 26th, and on December 2nd my husband picked up the car. Today is December 3rd. Therefore today will be a week from the signed off date. We have fully paid off the car and the money has been funded to the dealership.

Please help!

Thank you so much for your time,

Melissa B.
Temple City, CA

Answer:

Hi Melissa,

Listen Melissa, give the service dept. a chance to repair the problem. Even high line cars occasionally have problems. One problem doesn't make a lemon however.

I'm sure the last thing this dealer wants is for you to be dissatisfied. Whatever happened could be just a one time deal. Now, if the problem persists get Volvo's contact information out of you owner's manual and get them involved.

If the same problem goes unrepaired after you bring it to them at least 3 times then you can start asking Volvo to buy the car back from you.

We all want out new stuff to be perfect, but you have to guard against over-reacting over one minor repair. If the problem persists then worry.

All my very best...

Tony Iorio