How To Avoid Car Dealer Rip-Offs & Scams - How to Buy a New Car, Used Car, Car Leasing, Car Financing, Auto Warranties & More!
InsiderCarSecrets.com - Spilling the Beans on the Car Dealers!
| Articles | Insider Car Tips | Questions & Answers | Dealer Horror Stories | Testimonials | About | Contact |

NEW CAR INFO
New Car Price Quotes
New Car Buying Tips
New Car Leasing Tips

USED CAR INFO
Used Car Guide
Used Car Buying Tips
Used Car Negotiating
Car Trade Tactics
Free CARFAX Record Check

CAR SELLING INFO
How To Sell Your Car

FINANCING INFO
Car Financing Tips
Bad Credit Auto Loans

CAR WARRANTY INFO
Extended Warranty Tips
Free Warranty Quote

CAR INSURANCE INFO
Car Insurance Tips
Gap Insurance

MORE VALUABLE INFO
Insider Car News
Car Care Tips

MISC INFO
Site Map
Privacy Policy
Contact Information


How to Communicate With a Car Repair Shop for Better Automotive Service!

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. Whatever type of repair facility you patronize...dealership, service station, independent garage, specialty shop, or a national franchise...good communications between customer and shop are vital.

The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service. Today's technician must understand thousands of pages of technical text. Fortunately, your required reading is much less.

  • Read the owner's manual to learn about the vehicle's systems and components.

  • Follow the recommended service schedules. Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals. Use all of your senses to inspect your car frequently. Check for:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.

  • Changes in acceleration, engine performance, gas mileage, fluid levels.

  • Worn tires, belts, hoses.

  • Problems in handling, braking, steering, vibrations.

Note when the problem occurs.
  • Is it constant or periodic?

  • When the vehicle is cold or after the engine has warmed up?

  • At all speeds? Only under acceleration? During braking? When shifting?

  • When did the problem first start?

Professionally run repair establishments have always recognized the importance of communications in automotive repairs. Once you are at the repair establishment, communicate your findings.
  • Be prepared to describe the symptoms. (In larger shops you'll probably speak with a service writer/service manager rather than with the technician directly.)

  • Carry a written list of the symptoms that you can give to the technician or service manager.

  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved... Ask questions.
  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.

  • Don't rush the service writer or technician to make an on-the-spot diagnosis. Ask to be called and apprised of the problem, course of action, and costs before work begins.

  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.

  • Leave a telephone number where you can be called.


National Institute for AUTOMOTIVE SERVICE EXCELLENCE
13505 Dulles Technology Drive, Suite 2
Herndon, Virginia 20171-3421
(703) 713-3800
Fax: (703) 713-0727



The "Most"
Popular Resources
for FREE
Info & Quotes!
Car Buying Info & FREE Price Quotes:
   Edmunds.com
   CarsDirect.com
   Automotive.com

Car Loan Info & Payment Quotes:
For "Good Credit"
    Standard Auto
      Financial
    Auto Credit Express

For "Poor Credit"
    1800FreshStart.com
    MaxCarLoan

For "Auto Refinancing"
    Standard Auto
      Financial

"Know Your
    Credit Score!"
    FreeScore360
    CreditChecking
     Today

Car Warranty Info & FREE Price Quotes:
   AutoPom Vehicle
    Protection Plan
   Endurance Vehicle
    Protection

Car Insurance Info & FREE Quotes:
   Allstate Insurance
   21st Century

Don't Forget These Great Services:
   CARFAX
   VinAudit.com


Insider Car Secrets | New Car Price Quotes | How To Buy a New Car | Car Leasing Tips | Car Financing Tips | Extended Auto Warranty Tips
Copyright© 2004 - 2016 TIMARK Publishing Co.  All Rights Reserved Worldwide.  No Portion of This Web Site May Be Reproduced In Any Form,
Without Written Permission From the Publisher.  Please Read Our Disclaimer Statement.
I Commit and Dedicate My Work on This Website to the Lord My God According to Proverbs 16:3