Hello Tony

I had a quick question for you. I just bought a 2005 Ford F150 demo vehicle. When I went in to make the deal the truck hadn't been washed or detailed, but the salesman said they hadn't had no time to do this, so I didn't think nothing of it.

After 4 long hours of negotiating I finally bought this truck which already had 5,200 miles on it, but I got a good deal. Anyhow, I went home which is 2 hours away from the dealer pretty happy because I had bought exactly the vehicle I was looking for.

To my big surprise I was washing it the next day and the truck had extensive hail damage on it that they said nothing about. So I called them back Monday morning and all they could tell me is that they didn't know anything about it.

So I went to my local body shops and got estimates and faxed these too the dealer. They were giving me the run around because I couldn't get a hold of nobody there. Even the salesman would not answer or return my calls. I finally had to tell the receptionist that if I didn't get the GM on the phone I would report them to Ford corporate headquarters.

Anyhow, I got a call back and they told me they would not pay the amount on the estimates because they were too high that they would come pick the vehicle up and get the hail damage repaired or get me into a 2006 pickup but a 2 wheel drive not a 4 wheel drive.

I am totally disgusted with this car dealer what do you think would be a reasonable solution to this problem? If I would have known this vehicle was hail damaged I would have never bought it from them, so I told them that I didn't want it repaired, that I wanted it replaced with a vehicle that was the same, and they told me they would just give me my money back because they could sell that vehicle quick.

I also gave them the option of giving me more discounts cause of the condition.

Jorge B.

My Response to Jorge . . .

Hi Jorge,

If they are willing to give you your money back take it and run. Don't give them a lot of different choices, just get your money back. You don't want to do business with these idiots.

Why do you think they didn't clean the truck for you? They didn't want you to see the hail dents. That's why! Trust me, they knew they were there. Leaving the truck dirty was a deliberate ploy to hide the damage.

And Jorge, the next time you buy a vehicle get a good look at it before you sign anything.

Tony Iorio