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Here's a Story of How a Car Dealer Deliberately Withheld Vital Service Records on a Problem Vehicle Just so They Could Sell it to this Unsuspecting Customer!

Hello Tony......

I kind of stumbled upon your website and read a few of the Horror Stories, and couldn't help but indulge myself, so here's one for you and your readers.

I had purchased a Chevy Blazer/LS from Mcnaught Pontiac in Winnipeg, Manitoba, Canada. This was an Optimum Used Vehicle, which is like Certified Used Vehicles that are sold in the states.

When I first came across this vehicle, I set up an appointment with the salesman to have a look at it and also asked about the history of it in terms of maintenance. He read off a list of things that all seemed the kind of stuff one might expect for 80,000 Kilometers. There was nothing that set off alarms bells ringing in my head.

All seemed well.

The test drive was better than I ever anticipated, the engine sounded great, the interior and exterior appeared to be well looked after. After striking up a deal and picking it up a few days later, I drove straight home and parked it . . . eager to drive it to work in the morning.

The next morning, about 15 minutes into the drive to work, the Check Engine Light came on!!! Well, I called the salesman as soon as I arrived at work and he mentioned that if I had put gas in recently, that the light can come on if the gas cap isn't put back on the right way. I checked . . . that wasn't it.

He told me to bring it on in and they'll check it out. To make a long story short, I made 6 trips to the dealership within a 30 day period and they couldn't fix the problem. They checked all the wiring, replaced all the sensors, and replaced the computer module. Still, the light would come back on 10 to 15 minutes after they reset it.

After exhausting all they could do, they got in touch with General Motors, and it was suggested that they - and these are the exact words used - "tear down the engine."

Imagine that!!!

Well, this didn't sit well with me, because this isn't what I paid for. Seeing as how there is a 30 day exchange policy on all Optimum Used GM vehicles, I wanted to do just that. They told me that there wasn't anything around that was "comparable," and that they would keep looking. I was furious. I was paying a bank loan and insurance on a vehicle that was going to have it's engine dismantled?

I asked they refund my money so that I can get on with my life and at the very least give the money back to the bank ASAP! No dice! They wouldn't have any of that! They would not refund me.

I had a meeting with the General Manager and found out that this vehicle's history did indeed have an ongoing battle with the engine light. It had never been resolved. I was lied to . . . blatantly . . . from the very start.

What happened in the end? Well, I did my own homework and found a Chevy Blazer/ZR2 of which they purchased "for" me. While it's a much better vehicle all around, I did have to pay more because it's like comparing apples to oranges. At least I'm happy with what I have now, but this dealership I've been talking about has no morals at all.

Thanks for taking the time to read this and let me vent.

Cheers!

Scott


My Answer to Scott:

Hi Scott,

Yet another car dealer who cares more about making a fast buck than he does about building long term relationships with his customers. Customers who would buy from him time and time again if they could only have a positive experience, were told the unwavering truth and were treated like they were the most important asset the dealer has . . . which they are!

It never ceases to amaze me how car dealers, who in the course of screwing their customers, end up screwing themselves the most! The negative word-of-mouth advertising generated by you spreading the word about how they treated you will cost them an incalculable amount of money and future business. All for what? Just to make a quick buck on one sale! What a bunch of idiots!

I'm glad you at least have a vehicle you can enjoy now, even though it's more than what you wanted.

All my very best Scott . . .

Tony Iorio



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