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Here's a Story About a New Car Dealership Service Manager Who Doesn't Understand the Meaning of the Word "Service!"

Hello Tony

I have a Mitsubishi Outlander. It is red and the grill and door handles are turning pink.

I took it in to have the dealer look at it. The grill is plastic and the body shop guy at the dealer said the factory people said to "buff it out." I told him it was plastic. He said he had to do it before the factory would let him replace it.

When I picked up the car there were spots on the hood where they had put rubbing compound. The service manager said "It was no big deal! That it was just rubbing or buffing compound and it would wash off." It didn't wash off.

I have been back to the dealer and talked to the service manager, the body shop manager and the general manager. They have all said they would have the factory rep look at it, and that was two months ago. I called the Customer Relations number at Mitsubishi and they have narrated my complaint but that is it.

Today I called and spoke to the service manager and he said he forgot about me and that the spots were on the hood when I brought it in to begin with, and that I probably used dish soap on my car.

The spots were not on my car when I brought it in and I did not use dish soap on my car. What can I do?

Andrea V.

Read My Response to This Story


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