June 30, 2005

Hi Tony,

I recently found an internet ad on Cars.com for a very good deal on a used Toyota Tundra. I called the dealership and asked about the vehicle.

I first asked if they still had it after I read them the VIN number. The salesman said yes. The ad offered the truck at $15,200. I checked the bluebook and it said $15,010.

I then called back and asked how could this be true. They responded that it is a one time promotion to try and get people to come in. First come first served on that vehicle.

I checked my finances and called them back 3 more times to ask other questions and every time asked for confirmation if this was real.

This dealership was 80 miles away through incredible LA traffic, so I needed assurance. After 5 calls and repeated confirmation about the price and availability of the truck I decided to make the trek with a copy of the internet ad.

Three and a half hours later I arrived and after the test drive and preliminary paperwork my salesman disappeared and a finance manager shows up.

He tells me that HE DOESN'T KNOW HOW THAT AD WAS PLACED. That is not his ad and he can't honor that offer. He then tries to sell the car to me for a higher amount.

I received a free tank of gas and was on my way back home. I don't understand how a business can survive with such dishonest, manipulative and downright ugly business practices.

Hopefully this will help future buyers avoid a similar situation. Here is the car dealer Information:

Thanks,

Derrick T.