Hi Tony,

I guess, as much as it pains me, I have to say I am glad your web site is out there. I have been in the car business now for ten years or so. I do enjoy it very much. I work in Finance and work very hard to be ethical and upright in my dealings. I wish you had more positive feedback on your site, but I was surprised how much stuff still goes on.

I think a portion, albeit small, of consumers feel slighted even if the are not. I actually stumbled on your site because a friend of mine bought a car, and during the Finance Office visit was told "The Bank" was requiring them to buy ESP, GAP, and Maintenance. I was livid!!! Am livid!!! I thought this dealership was respectable. I was looking for the legal ramifications she may have if any, against them.

It is a world where everyone wants money and many sacrifice anything to get it. I refuse to do it. Hopefully there are more out there like me. Like to get to a point where folks like you don't call the Finance Office a "Sleaze Hole"(I think that's what you said)!

Bryan

My Response to This Email:

Hi Bryan,

I appreciate you taking the time to write. You know, there isn't a day that goes by when I don't get emails detailing all kinds of crap people were put through in a car dealership. I know that not all car dealers pull that kind of stuff, but far too many of them do. Worse yet is these dealers train their sales people and their finance people to care only about making money and the customer be damned. I've worked for more than my share of these kind of car dealers, and it's an absolutely miserable experience for the employee as well as the customer.

I'm also a former F & I guy so I know first hand the kind of abuses that are possible in the Finance Office. So when I call the F & I Dept. a "Sleaze Hole" I know of what I speak! Once again, not all F & I people are like that, just as yourself . . . and myself when I was doing it, but man . . . some of the stuff that goes on in Finance Office is just incredible!

In any event you keep your integrity intact and treat people like you would want to be treated and you'll stand head and shoulders above the rest of the crowd.

I wish you all the very best Bryan . . .

Tony Iorio